Return & refund policy

Effective Date: 01.03.2025

Introduction

At Arboloom Cup AG ("Arboloom," "we," "us," or "our"), we are committed to ensuring customer satisfaction. This Returns and Refunds Policy outlines the conditions under which you may return products and obtain refunds when purchasing from our website, https://www.arboloom.com/ (the "Website").

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Return Eligibility

You may return products purchased from our Website within 14 days of receiving your order. To be eligible for a return, the product must be:

• Unused, undamaged, and in the same condition as received.
• In its original packaging.
• Accompanied by proof of purchase.

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Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized products.
• Products that have been used or damaged after delivery.
• Items not returned within the 14-day period.

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Return Process

To initiate a return, please follow these steps:

• Contact us at hello@arboloom.com within 14 days of receiving your order.
• Provide your order number and a brief explanation of the reason for the return.
• We will provide you with instructions on how to return the product.
• You are responsible for the return shipping costs unless the product is defective or we made an error with your order.

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Refund Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 days of receiving the returned product.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

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Defective or Damaged Products

If you receive a defective or damaged product, please contact us at hello@arboloom.com within 48 hours of delivery. We may require photos of the damaged item for assessment. We will arrange for a replacement or issue a full refund, including any shipping costs.

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Contact Us

Questions: If you have any questions about our Returns and Refunds Policy, please contact us: Email: hello@arboloom.com

Arboloom Cup AG
Römerstrasse 7, 2555 Brügg, Switzerland

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We are here to ensure that your experience with Arboloom is smooth and satisfactory.